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I think Amazon already operates on a risk-taking model for package delivery. When I first started using Prime it was very conservative about requiring signatur

by vhold 11y ago

I think Amazon already operates on a risk-taking model for package delivery. When I first started using Prime it was very conservative about requiring signatures, and overtime that became relaxed and I'd come home to find packages on my doorstep. Now sometimes they aren't even at my door, but instead downstairs away from my apartment. I think they'll just keep taking more risks to save money until they start losing packages.

twistedpair 11y ago
Amazon (ala UPS) requires signatures for the most random things. I get a $500 phone left on the porch, but a $2 cat toy requires a 2mi drive to a local quickie mart drop of facility because it needs a sig. From what I've heard, the signature requirement is driven my Amazon's merchants, not by them, so it's a crap shoot.
works_remote_ 11y ago
There has been more than once where a package will fail to be delivered in a timely manner (the website indicates its been out for delivery for 5+ days), and they have always overnighted a replacement without charge or expectation that if the original shows up that I return it to them. These missing packages have been primarily from when UPS/FedEx decides to use a last mile delivery service, instead of delivering it themselves, which is primarily staffed by low wage workers with frighteningly high turnover.
- johnmaguire2013 11y ago
  I find it far more frustrating when one of the last mile delivery services says they have delivered the package, and then it shows up a day or two later. Amazon hasn't honored the two day guarantee for me in these instances.
  - kornholi 11y ago
    FedEx marked one of my packages as delivered but it didn't show up until 6 days later (the replacement arrived on the same day...). I assume someone just forgot about it on the truck, since the other one was actually delivered on time.
    - learc83 11y ago
      I've had far more problems with FedEx than with the contractors who deliver Prime Now. FedEx (unlike UPS) routinely delivers packages a day late, and they often leave packages in front of my garage door (where they can get rained on) with no notification.
  - vhold 11y ago
    I've found that the way they honor this guarantee is that you simply return it for the reason "Did not arrive on time" and you get a refund. I've done it once because it didn't arrive on Friday, wouldn't come until Monday, and I wanted it for that weekend so I just went out and bought it and returned what Amazon delivered Monday. I felt kinda guilty but when it came Monday it looked like it was run over by a truck anyways, as in, had actual tire tracks on it.

by vhold 11y ago

twistedpair 11y ago

Amazon (ala UPS) requires signatures for the most random things. I get a $500 phone left on the porch, but a $2 cat toy requires a 2mi drive to a local quickie mart drop of facility because it needs a sig. From what I've heard, the signature requirement is driven my Amazon's merchants, not by them, so it's a crap shoot.

works_remote_ 11y ago

There has been more than once where a package will fail to be delivered in a timely manner (the website indicates its been out for delivery for 5+ days), and they have always overnighted a replacement without charge or expectation that if the original shows up that I return it to them. These missing packages have been primarily from when UPS/FedEx decides to use a last mile delivery service, instead of delivering it themselves, which is primarily staffed by low wage workers with frighteningly high turnover.

johnmaguire2013 11y ago
I find it far more frustrating when one of the last mile delivery services says they have delivered the package, and then it shows up a day or two later. Amazon hasn't honored the two day guarantee for me in these instances.
- kornholi 11y ago
  FedEx marked one of my packages as delivered but it didn't show up until 6 days later (the replacement arrived on the same day...). I assume someone just forgot about it on the truck, since the other one was actually delivered on time.
  - learc83 11y ago
    I've had far more problems with FedEx than with the contractors who deliver Prime Now. FedEx (unlike UPS) routinely delivers packages a day late, and they often leave packages in front of my garage door (where they can get rained on) with no notification.
- vhold 11y ago
  I've found that the way they honor this guarantee is that you simply return it for the reason "Did not arrive on time" and you get a refund. I've done it once because it didn't arrive on Friday, wouldn't come until Monday, and I wanted it for that weekend so I just went out and bought it and returned what Amazon delivered Monday. I felt kinda guilty but when it came Monday it looked like it was run over by a truck anyways, as in, had actual tire tracks on it.