In this case, my customer requires it. As in, if it doesn't have an IVR component, they're not interested, no matter what the price (e.g. $0). Their current s

In this case, my customer requires it. As in, if it doesn't have an IVR component, they're not interested, no matter what the price (e.g. $0). Their current solution is pure IVR, and I'm hoping to add a website and SMS interaction along with the IVR; then maybe wean them off the IVR. But I've already tried to sell a non-IVR (pure web) solution and it's absolutely no chance of consideration.