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This is someone providing a library--and many IVRs have useful purposes, including when a call center is offline. I'd rather have automated access to my Amtrak

by wsh91 11y ago

This is someone providing a library--and many IVRs have useful purposes, including when a call center is offline. I'd rather have automated access to my Amtrak account or pharmacy than none.

gkop 11y ago
Would you still use the IVR if Amtrak or your pharmacy could accommodate your needs on their websites?
- wsh91 11y ago
  If I'm on my phone, absolutely. I'd rather dial a number and go through a quick prompt than try to log in with my insanely log password to a mobile site.
  - gkop 11y ago
    That's not really fair. There's no reason for their site to demand more or different info than the IVR.