I've had the same experience, also in the UK! But as to it not being the greatest experience, well, yes they are not always as professional as real courier com

I've had the same experience, also in the UK! But as to it not being the greatest experience, well, yes they are not always as professional as real courier companies. And a lot of the time they've just said "User24?" while handing me the package, so Amazon probably need to put a bit more effort into training. And I wonder how easy it would be to provide fake ID to Amazon and just steal a whole load of admittedly random packages? But, maybe that was the point of this possible trial, to identify issues like that so that the launch experience would be better?