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It'd be valuable for you to complain to Amazon when that happens. They probably can't get feedback on a service like this except through complaints like that.

by saulrh 11y ago

hmmdiggy 11y ago
Complained several times but still occurs. I'm stuck in that guy's catchment area so always a high chance it's the same bloke.
- mikeash 11y ago
  They'll probably get the idea if you start hitting them in the wallet. Any time the stuff you ordered smells of smoke, return it as having been damaged in transit (it's true!) and they should catch on pretty fast.
  - enraged_camel 11y ago
    I don't think the package smelling like cigarette smoke qualifies as "damaged", sorry. I hang out at coffee shops a lot and often times my bag and clothes end up smelling like coffee. Does that mean they are "damaged"? No. Especially since it's temporary (even more so in the case of the Amazon package, which is disposed of right away).
    - mikeash 11y ago
      If only the packaging smells, then I agree, it's not damaged. But they also said that sometimes the contents get smelly. That definitely qualifies as damaged. Coffee smells come out a lot easier than cigarette smells, and you choose to go to those coffee shops, whereas the person I'm replying to does not choose to expose his brand-new clothes to cigarette smoke. If I buy brand new clothes and they smell of cigarette smoke out of the package, damned right that means they're "damaged."
      - enraged_camel 11y ago
        Sounds like entitlement to me. Wash the thing and the smell goes away. Jeez...
        mikeash 11y ago
        Really, it's "entitlement" to expect that newly purchased clothes don't come with a foul smell? And again, cigarette smoke does not necessarily wash out as easily as you seem to think it does. Would you be as understanding of the driver if he got ice cream all over the clothes instead? After all, wash it and it'll come out.
        enraged_camel 11y ago
        Most people are smart enough to understand the significant categorical differences between an ice cream stain and cigarette smoke. Also, "foul" is completely subjective in this case. Guess what: I hate the plasticy/industrial smell of certain types of clothing packages. But I'm not gonna go around claiming the item is "damaged" simply because I don't like the way it smells out of the box.
        mikeash 11y ago
        What is the categorical difference between an ice cream stain and cigarette smoke? Because I honestly don't understand what distinction you're trying to make.
        enraged_camel 11y ago
        One is a physical stain that might very well be permanent. The other is an odor that will come out after literally one wash (or after airing it out for a while).
        mikeash 11y ago
        The ice cream stain might not be permanent, and the cigarette smell might be, all depending on the specifics, so I see no qualitative difference between the two.
dfinlay 11y ago
I had an issue with my local UPS operation marking packages as 'Undeliverable as Addressed' at 20:00 the day they were supposed arrive, to meet their obligation. They would then arrive the next day without issue. I ended up calling Amazon, and they got the local UPS office on the phone and asked for the exact problem with addressing. There was none, and they issue did not reoccur.
Someone1234 11y ago
Complaining about YODEL in the UK is like spitting in the ocean or saying "Comcast sucks" in the US. Everyone knows it, but yet it continues. Amazon UK has a permanent discussion thread titled "Yodel sucks" that is just stories about how Yodel lost/stolen/damaged/etc people's packages. Here is today's 44 post discussion: http://www.amazon.co.uk/forum/amazon/ref=cm_cd_tfp_ef_tft_tp?_encoding=UTF8&cdForum=Fx20NG9OQFCP0QF&cdThread=Tx1FICQOQ8YF6RZ http://www.amazon.co.uk/forum/amazon/ref=cm_cd_tfp_ef_tft_tp...
monksy 11y ago
As the user Someone said.. Amazon won't do anything about it. [I feel] If my last experience with Amazon CS is any indication they'll read a script, and just refund your money. (Not reship.. I've had that issue as well) Also, if you're a prime member and have spent quite a bit of money on Amazon.. They still won't care. I plan on cancelling my prime membership and seeking out alternatives.

It'd be valuable for you to complain to Amazon when that happens. They probably can't get feedback on a service like this except through complaints like that.

by saulrh 11y ago

It'd be valuable for you to complain to Amazon when that happens. They probably can't get feedback on a service like this except through complaints like that.

hmmdiggy 11y ago

Complained several times but still occurs. I'm stuck in that guy's catchment area so always a high chance it's the same bloke.

mikeash 11y ago
They'll probably get the idea if you start hitting them in the wallet. Any time the stuff you ordered smells of smoke, return it as having been damaged in transit (it's true!) and they should catch on pretty fast.
- enraged_camel 11y ago
  I don't think the package smelling like cigarette smoke qualifies as "damaged", sorry. I hang out at coffee shops a lot and often times my bag and clothes end up smelling like coffee. Does that mean they are "damaged"? No. Especially since it's temporary (even more so in the case of the Amazon package, which is disposed of right away).
  - mikeash 11y ago
    If only the packaging smells, then I agree, it's not damaged. But they also said that sometimes the contents get smelly. That definitely qualifies as damaged. Coffee smells come out a lot easier than cigarette smells, and you choose to go to those coffee shops, whereas the person I'm replying to does not choose to expose his brand-new clothes to cigarette smoke. If I buy brand new clothes and they smell of cigarette smoke out of the package, damned right that means they're "damaged."
    - enraged_camel 11y ago
      Sounds like entitlement to me. Wash the thing and the smell goes away. Jeez...
      - mikeash 11y ago
        Really, it's "entitlement" to expect that newly purchased clothes don't come with a foul smell? And again, cigarette smoke does not necessarily wash out as easily as you seem to think it does. Would you be as understanding of the driver if he got ice cream all over the clothes instead? After all, wash it and it'll come out.
        enraged_camel 11y ago
        Most people are smart enough to understand the significant categorical differences between an ice cream stain and cigarette smoke. Also, "foul" is completely subjective in this case. Guess what: I hate the plasticy/industrial smell of certain types of clothing packages. But I'm not gonna go around claiming the item is "damaged" simply because I don't like the way it smells out of the box.
        mikeash 11y ago
        What is the categorical difference between an ice cream stain and cigarette smoke? Because I honestly don't understand what distinction you're trying to make.
        enraged_camel 11y ago
        One is a physical stain that might very well be permanent. The other is an odor that will come out after literally one wash (or after airing it out for a while).
        mikeash 11y ago
        The ice cream stain might not be permanent, and the cigarette smell might be, all depending on the specifics, so I see no qualitative difference between the two.

dfinlay 11y ago

I had an issue with my local UPS operation marking packages as 'Undeliverable as Addressed' at 20:00 the day they were supposed arrive, to meet their obligation. They would then arrive the next day without issue. I ended up calling Amazon, and they got the local UPS office on the phone and asked for the exact problem with addressing. There was none, and they issue did not reoccur.

Someone1234 11y ago

Complaining about YODEL in the UK is like spitting in the ocean or saying "Comcast sucks" in the US. Everyone knows it, but yet it continues. Amazon UK has a permanent discussion thread titled "Yodel sucks" that is just stories about how Yodel lost/stolen/damaged/etc people's packages. Here is today's 44 post discussion: http://www.amazon.co.uk/forum/amazon/ref=cm_cd_tfp_ef_tft_tp?_encoding=UTF8&cdForum=Fx20NG9OQFCP0QF&cdThread=Tx1FICQOQ8YF6RZ http://www.amazon.co.uk/forum/amazon/ref=cm_cd_tfp_ef_tft_tp...

monksy 11y ago

As the user Someone said.. Amazon won't do anything about it. [I feel] If my last experience with Amazon CS is any indication they'll read a script, and just refund your money. (Not reship.. I've had that issue as well) Also, if you're a prime member and have spent quite a bit of money on Amazon.. They still won't care. I plan on cancelling my prime membership and seeking out alternatives.