This happens with registered hotels and Expedia too. I had to be in Paris for a few days a couple of years ago so I chose a nice hotel on Expedia, and not very

This happens with registered hotels and Expedia too. I had to be in Paris for a few days a couple of years ago so I chose a nice hotel on Expedia, and not very expensive as well. However, when I showed up, the hotel had no trace of the reservation. The manager didn't want to call Expedia because it would not change anything (no space left, he claimed). Instead, he very nicely called another hotel to find space for me. I even thanked him... However, the other hotel was the shittiest hotel I have ever stayed at and would probably not have survived a listing on the Internet. The manager there was crazy and the hotel was so bad they couldn't even manage to track which rooms were occupied by guests. And since it was a walk-in, I paid super high rates. While staying at that hotel, I heard multiple guests with the same story as me so it was not an isolated technical problem on the part of the local hotels (seems more than one hotel was in on it). When I complained to Expedia, it turned out the first hotel had cancelled the reservation right before I showed up so no foul for them (despite my never being told about it before showing up at the hotel). Expedia gave me a voucher in the end but the listing for that hotel stayed on the site.