> the business is forgiving enough (or amateur enough?) that THEY don't even fully understand their processes. After the first few waves of automation, the bu

> the business is forgiving enough (or amateur enough?) that THEY don't even fully understand their processes. After the first few waves of automation, the business made the savings to justify automation by sacking everyone who understood the processes, all the RPG programmers who moved the processes into code have retired, and now we're getting by on hope and hacks.