You're right on the money. So are the other things you said elsewhere in this conversation. Picked up some downvotes, did you? Not surprising, the concept of pe

You're right on the money. So are the other things you said elsewhere in this conversation. Picked up some downvotes, did you? Not surprising, the concept of personal responsibility is most definitely unpopular. AirBnB is not a hotel, and anyone who treats it that way is going to have a bad time. A hotel is an institution with enough resources and redundancy that multiple members of it staff could literally die and customers wouldn't even notice. AirBnB != the host AirBnB has introduced you to. The host is just some guy. AirBnB support is not in any way, shape, or form the same concept as taking up your problem with the manager at a hotel. And yet, so many people expect AirBnB to resolve problems just like that.