I'm not sure I understand how solving this particular problem is different from solving say, the scheduling of production at a manufacturing plant or at a custo

I'm not sure I understand how solving this particular problem is different from solving say, the scheduling of production at a manufacturing plant or at a custom fabricator. It's been a while since I went through queuing theory and simulation but it seems more of a straightforward statistics and operations problem rather than something to be solved with "big data". It seems like this has been solved in other industries, so isn't it just a matter of applying the expertise in manufacturing and applying it to hospitals?