Yeah, it's comically insane that a company like that would not bend over backwards to appease its customers. First, make sure travelers have a place to stay. Se

Yeah, it's comically insane that a company like that would not bend over backwards to appease its customers. First, make sure travelers have a place to stay. Second, treat all parties as innocent (unless it's chronic). Third, try to sort out what happened in an empathetic manner.