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That fact that they were even asked to provide "proof" is insane on so many levels.
by josefresco 11y ago
That fact that they were even asked to provide "proof" is insane on so many levels.
- pbreit 11y agoYeah, it's comically insane that a company like that would not bend over backwards to appease its customers. First, make sure travelers have a place to stay. Second, treat all parties as innocent (unless it's chronic). Third, try to sort out what happened in an empathetic manner.