I must say, anecdotally, I have friends who have had similar, very scary, air bnb experiences, even in California. I stayed in an Air BNB in Baltimore with a do

I must say, anecdotally, I have friends who have had similar, very scary, air bnb experiences, even in California. I stayed in an Air BNB in Baltimore with a dog that genuinely tried to bite me. I'm great with dogs, this one was crazy. And my girlfriend and I had a similar very uncomfortable experience in Rome, being moved from place to place and having our rooms double-booked ... I can't remember whether that particular reservation was booked through Air BNB or not, but the feeling is very unsettling not to mention a time and money drain. I think the blog post is spot on, in that the customer and most vulnerable person in many of these instances should be thought of as the renter. Of course property damage to the host is a concern, but it can be seriously scary to be stuck somewhere strange feeling unsafe and with nowhere to go. Compare to Uber. With Uber, if a driver gets many negative ratings, they are booted. Yet there are still many many drivers available here in NYC. I've talked with drivers, and they expressed a lot of concern about their ratings and how they are perceived. Air BNB is failing to create a culture of accountability, and failing to step in quickly to make things better for people who use their marketplace. If at all possible, I think they should at least do more to address the edge cases. Unhappy, scared, customers are not going to use the service. I love Air BNB, they are not dead to me, but if they don't address this well I am afraid competition or regulation might.