12 ms·
Sounds like a horrific experience but unfortunately, it's hard to assign much credibility to the OP. Sounds very difficult to deal with. Like, no, a random phot
by pbreit 11y ago
Sounds like a horrific experience but unfortunately, it's hard to assign much credibility to the OP. Sounds very difficult to deal with. Like, no, a random photo from a balcony in no way proves that you weren't staying somewhere else.
- josefresco 11y agoThat fact that they were even asked to provide "proof" is insane on so many levels.
- pbreit 11y agoYeah, it's comically insane that a company like that would not bend over backwards to appease its customers. First, make sure travelers have a place to stay. Second, treat all parties as innocent (unless it's chronic). Third, try to sort out what happened in an empathetic manner.