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The root of these bad host stories seem to be that the guests arrive and don't immediately contact Airbnb about issues with the rental. Because of this, Airbnb
by ampersandy 11y ago
The root of these bad host stories seem to be that the guests arrive and don't immediately contact Airbnb about issues with the rental. Because of this, Airbnb just denies any liability and puts the blame on the renters instead of the host.
This seems trivial to solve -- Airbnb should make check-ins a mandatory part of all stays, and any issues with the accommodations would obviously be included in this initial check-in. There would be no chance for a host to move you across Barcelona before realizing you've been totally screwed or before Airbnb starts denying any and all responsibility for the problem.
- dbot 11y agoExcellent idea (I would even add GPS confirmation), but no way Airbnb would do it. From their perspective, you are creating a new channel to lodge a complaint for every single transaction. Often, those complaints would be resolved privately between the renter and owner (or wouldn't be raised at all).
- patd 11y agoI've had an issue with Airbnb this summer. I contacted them within the first 24 hours (as it's the rule to get a refund) and contacted the host exclusively through Airbnb so there would be a trace. They told me that I should have left more chance to the host to fix the issue (I left the place after 20 hours and tried to get ahold of the host multiple times). They never fully refunded me even after countless mails and calls where I quoted their own terms and conditions to prove that they needed to refund me. In the end, the customer service told me that "refund" does not mean "a total refund" but whatever they're willing to give. The customer service lady was very nice but it seemed like her hands were tied and she was not allowed to just fully refund me. I'll never use them in the future.