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> Customer contacts AirBnB According to the article this didn't work. They had to resort to Twitter. Frankly, if their resolution center doesn't provide a ph
by jasonlotito 11y ago
> Customer contacts AirBnB
According to the article this didn't work. They had to resort to Twitter. Frankly, if their resolution center doesn't provide a phone number that can be used 24/7, than any demand to contact AirBnB with issues is bullshit.
I had similar issues with Uber and their inadequate customer service. If I can't reach someone directly for services like this, they clearly have issues with pleasing their customers.
- nikanj 11y agoIt does, I spent almost three hours listening to their waiting tunes this summer. Average time in line was about an hour, and if they ask you to call back, you need to wait in queue again.
- aianus 11y agoThey already had their money back. At this point, give a bad review and move on with your life. If this is standard operating procedure for this host, he won't last on Airbnb.
- deveac 11y ago> Frankly, if their resolution center doesn't provide a phone number that can be used 24/7, than any demand to contact AirBnB with issues is bullshit. They're available by phone 24/7, and they provide a local contact number for you in your reservation confirmation email.
- mannykannot 11y agoProviding a phone number is the easy part. Providing effective service through that number is the expensive part.