Because people who work in stores are either idiots or pretending to be idiots. Or choice number 3: they pay us to do that so flat out refuse to do so themselve

Because people who work in stores are either idiots or pretending to be idiots. Or choice number 3: they pay us to do that so flat out refuse to do so themselves. Imagine this true story: guy on the phone to technician 3 times about printer not working, go through all the "is it plugged in, try turning it on and off" routine. Nothing working? Still? Tried everything we suggested, yup? OK. Better send a guy out. Arrive on scene. Printer still in box. So, no, nobody is asking anyone to replace keys in the correct position on a physical keyboard in 300 shops nationwide with literally thousands of miles between them. Because the people out there aren't interested in helping. With touchscreens we can push updates with full control over the keyboard/screen (they have a qwerty under the desk most of the time). Also consider the cost of custom keyboards for shops, no t just hte layout but the quality of these items, keypresses thousands of times a week. When something breaks and you aren't sure what it, raspberry jam under a key, or a broken screen. It's easier to diagnose and fix a screen or remote software. I can't use your physical keyboard over a network.