Just remember when you contract something out to a third party, you're not subject to their SLA level but their general level of competence. This can be quite a

Just remember when you contract something out to a third party, you're not subject to their SLA level but their general level of competence. This can be quite a bit lower than the SLA, even if they are high profile or expensive. If you're lucky they'll bung you a discount as compensation but don't rely on that. I speak with experience with Google, AWS and Rackspace.