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What kind of hosting solutions your clients had picked? For their lower products OVH's support is pretty terrible. But for their professional solutions the sup
by 0x4a42 11y ago
What kind of hosting solutions your clients had picked?
For their lower products OVH's support is pretty terrible. But for their professional solutions the support is good and reactive, but you need to get a premium support contract.
It's an option that you have to select when you choose the product and that the reason why they are able to offer such low costs for naked hosting solution (like super cheaps dedicated servers).
- buffoon 11y agoDedicated servers. Even for cheap dedicated servers the support was crap. 6 days to change a blown disk for example...
- 0x4a42 11y agoI know I had the same exact problem for a personnal dedicated server. But as I said, for business use you absolutly need to pick the option entitled "for a professional usage" when you pick a server if you want to have a decent tech support from OVH. And also one need to stick to the enteprises/business solutions and avoid the starters and gamers servers. Online.net (the other big french hosting company) has the same problem, you can get cheap servers but if you don't also susbscribe to a support contract you are screwed. :-/