3 ms·
I've never heard a good story about OVH. I've moved three clients away from them in the last 2 years after they were crapped upon by OVH. Their support is terri
by buffoon 11y ago
I've never heard a good story about OVH. I've moved three clients away from them in the last 2 years after they were crapped upon by OVH. Their support is terrible and there are constant problems. They're trying but just not there yet. Moved them to Linode which is absolutely rock solid and enough for their needs.
However the WORST company I've ever dealt with for support is Amazon AWS which I was using for backup (S3). My account got locked due to a card expiry problem. I had updated my card details when I got a new one and their UI confirmed that the details were updated but nope, they weren't. Eventually consistent - not! Took over 48 hours to get a support contact.
Host Europe (circa 2005, Beeston) are just in front of them when we rolled up to extract some dead kit and found that our colo'ed kit was just piled up in the bottom of a telecoms rack, not a proper server rack. Cables everywhere 2 inches deep. Try getting the bottom HP DL380 G3 (27kg a piece) out of a pile of 8 DL380s without taking your site down or dinking some other poor sod's network cables or power trailing everywhere. Four people and piles of O'Reilly books to act as makeshift jacks. Total fucktards.
- 0x4a42 11y agoWhat kind of hosting solutions your clients had picked? For their lower products OVH's support is pretty terrible. But for their professional solutions the support is good and reactive, but you need to get a premium support contract. It's an option that you have to select when you choose the product and that the reason why they are able to offer such low costs for naked hosting solution (like super cheaps dedicated servers).
- buffoon 11y agoDedicated servers. Even for cheap dedicated servers the support was crap. 6 days to change a blown disk for example...
- 0x4a42 11y agoI know I had the same exact problem for a personnal dedicated server. But as I said, for business use you absolutly need to pick the option entitled "for a professional usage" when you pick a server if you want to have a decent tech support from OVH. And also one need to stick to the enteprises/business solutions and avoid the starters and gamers servers. Online.net (the other big french hosting company) has the same problem, you can get cheap servers but if you don't also susbscribe to a support contract you are screwed. :-/