The game changer is the uber/lyft drivers are doing in their free time and generally __want__ to do it. So they show up when scheduled, have a pleasant demeano

The game changer is the uber/lyft drivers are doing in their free time and generally __want__ to do it. So they show up when scheduled, have a pleasant demeanor, and make the whole experience one that isn't uncomfortable. Cabbies are there for the cash and their attitude and style reflect that. Cab rides are typically reckless, the drivers rude, and the cars uncomfortable. Of course, these are sweeping generalizations, so take it with a grain of salt. Regardless, the game changer is the experience from app to to destination. Not just the app.