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What I am praising is the fact they listened to their customer feedback, and came back with a plan that they feel is "better" and addresses many of the issues t
by erichmond 11y ago
What I am praising is the fact they listened to their customer feedback, and came back with a plan that they feel is "better" and addresses many of the issues their customers had.
I am not sure what you mean by "doing the thing they should have done in the first place", What was the thing "they should have done"?
They did their own market analysis, they did what they thought was right at the time, their userbase disagreed, they incorporated feedback and adjusted.
This is exactly what I want companies I support to do.
If you are mad at them for not reading your mind as to how you want them to run their business, that seems a bit silly.
- WorldWideWayne 11y agoI'm not mad at all. I just disagree that they should be praised for seeking rent and then reversing their decision. Where is the merit in that?
- hhariri 11y agoThe move to subscription has not been reverted. What's been done is adjustments to address some concerns customers had. And this has been done in response to customer concerns.
- WorldWideWayne 11y agoYeah, they did reverse it because now you can own the product after paying for a year's worth of rent. That's completely different from only being able to rent the product. But either way, there's still nothing praise-worthy here.