Ask HN: Customer Support Automation?

Hey! I am doing research on the Customer Service sector and how to automate it. I'm looking for people that have experience on this area and I want to know what do you think about my ideas for Customer Service Automation. Basically I'm part of a pre-seed entrepreneurship program in London called EF (http://joinef.com) and I'm researching product ideas on this. Also if you know of anybody else that would be open to talk about this, please let me know. For instance, my email is rfguri@gmail.com