I posted this in another thread about them (https://news.ycombinator.com/item?id=10217582 https://news.ycombinator.com/item?id=10217582), but it bears repeating

I posted this in another thread about them (https://news.ycombinator.com/item?id=10217582 https://news.ycombinator.com/item?id=10217582), but it bears repeating: If the customer service experience was anything like what it was pre-pivot, I'm not surprised they failed. When they were going out of business/pivoting, I ordered a bunch of their inventory at a large discount. One week after the "expected arrival date" (and 14 days after my order), surprised that my order hadn't arrived, I emailed them asking for a tracking number. They told me that it was waiting for the carrier to pick up the order and that I would get a tracking number that day. Every two days, repeat the same thing. Promises, no tracking number. Finally, 5 weeks after the order was completed, I received a tracking number. Terrible experience, for what amounted to a bunch of (fun) junk.