We didn't originally offer refundable hard drives. About six months ago we started this quiet experiment of allowing full refunds. We were worried it suddenly

We didn't originally offer refundable hard drives. About six months ago we started this quiet experiment of allowing full refunds. We were worried it suddenly make the USB drives hugely attractive and overwhelm the currently deployed servers and Backblaze employees dedicated to the USB restore tasks. :-) It's been a successful test, and now we'll start promoting it more.