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Ask HN: SaaS tools for building 100 person sales center?
A company that I have an investment in is building up a sales center that will shortly have 100 reps. I can't stand the idea of having premise based solutions in 2015.
Right now we use Shoretel cloud with Zoho CRM but that is combo is missing some key functions including: skills-based routing, business integration tools, dialer. I'm looking for feedback from folks who have actually set up a sales center (not just vendors) that have found good tools to help us efficiently run a sales center.
Talkdesk seems to be the closest to what I want but I've heard they sell smoke/mirrors.
Here's a good list of features I looking for: http://blog.talkdesk.com/the-most-common-call-center-software-features
- byoung2 11y agoI haven't set one up but I did some research a while back and heard good things about Five9 http://www.five9.com/products/virtual-contact-center http://www.five9.com/products/virtual-contact-center
- iamchmod 11y agoI ended up adding this question to Quora too where there seem to be more applicable responses/feedback https://www.quora.com/A-company-that-I-have-an-investment-in-is-building-up-a-sales-center-that-will-shortly-have-100-reps-I-cant-stand-the-idea-of-having-premise-based-solutions-in-2015-What-full-featured-cloud-options-are-available-and-recommended-by-users-not-vendors https://www.quora.com/A-company-that-I-have-an-investment-in...
- jalonso510 11y agoI work for talkdesk - would be happy to talk and try to address your concerns re: smoke/mirrors. Certainly not what we're trying to do. I'm at james dot alonso at talkdesk.com.