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We're targeting churches, and those who work there aren't that technically savvy, so I think offering phone support would help quite a bit.
by kyro 17y ago
We're targeting churches, and those who work there aren't that technically savvy, so I think offering phone support would help quite a bit.
- cperciva 17y agoWe're targeting churches, and those who work there aren't that technically savvy I have no idea what your startup is, but are you sure that you're going to be dealing with people who are working at churches, rather than congregation members who volunteer? Most community organizations -- churches, kids sports teams, amateur orchestras, etc -- will include someone who is technically savvy, even if the priest / coach / conductor / etc. doesn't know how to use a computer.
- bugs 17y agoMaybe you could do a phone support by request, pretty much everyone knows and can email these days and those that want phone support need only email you a number and a time that they can be reached. (Running a dedicated phone support system can build up quickly and offer more problems than it solves)
- andrewtj 17y agoMake sure you can really quantify the benefits of phone support as it could be quite a heavy time and dollar sink if you're not careful. Personally I'd exhaust every other avenue - don't forget traditional things like welcome booklets and DVDs if margin/CPA allows.