As someone who does tech support for a living, I'm thrilled that it's #2. This is a job I enjoy doing and that, I believe, serves a useful purpose. Pity too m

As someone who does tech support for a living, I'm thrilled that it's #2. This is a job I enjoy doing and that, I believe, serves a useful purpose. Pity too many companies that supply tech support believe it's best done for pennies on the dollar somewhere else (on the basis that it's a "cost center"). The value of a company backing its products with knowledgeable, helpful staff, especially when it's accessible to the small-to-medium business market, is incredibly high. I also like doing help desk work, so maybe I'm just crazy.