3 ms·

It kind of scary that tech support is #2... I still have nightmares.

• techsupporter 17y ago
  As someone who does tech support for a living, I'm thrilled that it's #2. This is a job I enjoy doing and that, I believe, serves a useful purpose. Pity too many companies that supply tech support believe it's best done for pennies on the dollar somewhere else (on the basis that it's a "cost center"). The value of a company backing its products with knowledgeable, helpful staff, especially when it's accessible to the small-to-medium business market, is incredibly high. I also like doing help desk work, so maybe I'm just crazy.
  • sailormoon 17y ago
    Crazy in a good way! Thank god for people like you! Like many people here I've done my dues in tech support and I know what you mean about the difference between genuinely trying to help and train people, and providing minimal "cost centre" level support. Maybe I would like the first kind. Never seen it though.