Do they deserve a chance to explain if it's there or not? Probably not. They're off our purchasing list. Problem is: now what? Hardware vendors have all turne

Do they deserve a chance to explain if it's there or not? Probably not. They're off our purchasing list. Problem is: now what? Hardware vendors have all turned to crap in the last 5 years. Lenovo ships crapware and poor quality kit now. HP is stupid expensive and even enterprise support is crap. Dell are unreliable as hell. Literally all other vendors won't support a model more than about 6 months old i.e. no part stock, no service, just replacement with another chunk of junk that will fail in a few months (Acer, Asus I'm looking at you mostly). Just leaves Apple but then they're just glued together folding iPads with keyboards attached now with no chance of maintenance and reliability issues as well. New battery? Get the paint scraper and heat gun out. I'm using a Lenovo X201 myself with Mint and I suspect this is the last brand laptop I'm going to use. Back to the custom desktops at home.