Interesting idea and your site looks good. One glaring issue though is there is no mention of price or how I am charged. It appears the price is very dependent

Interesting idea and your site looks good. One glaring issue though is there is no mention of price or how I am charged. It appears the price is very dependent on time to resolve the issue. To me this is a problem. Take for example my dad. If he called tech support for a problem he wouldn't know whether an issue should take 5 minutes or 1 hour to solve. The tech could be the nicest person to talk to, and my dad would give him a 5 star review based on that, but in the end he could bill my dad for 1 hour when it only took him 5 minutes to solve the issue. The other problem I would have, but not a glaring issue, is giving a tech remote access to my computer. There is no real way to overcome this initially. You could offer a guarantee or insurance to the customer. Returning to price, you may look at something like GeekSquad pricing. A flat fee every month and unlimited pricing. Give the techs a % of each call they take.