At GitLab we see a lot of customers that need 24/7 support because our application is central to their delivery pipeline. In the beginning we had a lot of consu

At GitLab we see a lot of customers that need 24/7 support because our application is central to their delivery pipeline. In the beginning we had a lot of consulting engagements too to perform upgrades. As GitLab became better and the upgrades easier there was a shift to organizations paying for features in the form of GitLab Enterprise Edition.