It depends. I've paid for a support contract for our frontline loadbalancer (loadbalancer.org). It's too essential to our operation to be down for any extended

It depends. I've paid for a support contract for our frontline loadbalancer (loadbalancer.org). It's too essential to our operation to be down for any extended amount of time. We have many other OSS applications that don't need that level of response. If I can't fix it or tweak it myself I'll pay the developer or the consultant to do it for me.