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SLAs are just contractual thresholds for getting some specified redress if not met. They are not promises. Not meeting a SLA is not lying.
by antod 11y ago
SLAs are just contractual thresholds for getting some specified redress if not met. They are not promises.
Not meeting a SLA is not lying.
- toomuchtodo 11y agoI used SLA to communicate an advertised/marketed level of service. In this case, I agree, that SLA is the wrong term as there is no contractual agreement.