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Nope. I still disagree. No service can guarantee 99.999999% unless you discount software upgrade. You just cannot. If you think those nines include software upg
by yeukhon 11y ago
Nope. I still disagree. No service can guarantee 99.999999% unless you discount software upgrade. You just cannot. If you think those nines include software upgrades, you are probably over optimistic.
- toomuchtodo 11y ago> No service can guarantee 99.999999% Don't advertise it if you can't offer it then. > If you think those nines include software upgrades, you are probably over optimistic. If you advertise a product with a specific SLA, and you can't meet that SLA, you're a liar. Don't try to blame the victim because of inaccurate/untruthful marketing or engineering.
- yeukhon 11y agoMaybe you are the one who needs to understand their SLA and fine print.
- antod 11y agoSLAs are just contractual thresholds for getting some specified redress if not met. They are not promises. Not meeting a SLA is not lying.
- toomuchtodo 11y agoI used SLA to communicate an advertised/marketed level of service. In this case, I agree, that SLA is the wrong term as there is no contractual agreement.