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From Heroku Status Page: > Our service provider is still working towards resolution of this issue. We will update when we have news, or in 1 hour. I wonder wh

by fidz 11y ago

From Heroku Status Page: > Our service provider is still working towards resolution of this issue. We will update when we have news, or in 1 hour. I wonder why they don't tell that AWS is their service provider. Is it wrong to make the information less obscure?

ukd1 11y ago
Yes, as it's shifting the blame away from their choice - which was to use AWS.
- jonaf 11y ago
  I expect the reason is because Heroku could switch to a new provider in the future and it would be a pain to always update every reference to their provider. Parent seems to imply there's something wrong with choosing AWS. There is not. (forgive me if I mistook the tone)
  - ukd1 11y ago
    You did; there is nothing wrong - but it's a choice. I.e. your site being down is your fault ultimately, not AWS's - you choose AWS (instead of many other choices OR making something with multiple, etc). Blaming it upstream is hiding passing the buck on your decision.
    - fomb 11y ago
      Indeed. If your site is down, it's your fault - no-one elses. Yes it may be down because someone downstream is down, but ultimately it's your choice where and how you host.
cwilkes 11y ago
Because it is kind of awkward PR for Salesforce: come build on our platform! Oh by the way we haven't even moved Heroku, a company that we bought 4 years ago, over to it yet.
- TheAceOfHearts 11y ago
  Why move it if it works fine as-is? I think Waze was bought by Google in 2013 and AFAIK, they're also still in AWS.
  - cbhl 11y ago
    The PR is still awkward: "come use Google Cloud Services!" while it's not good/easy enough for your acquisitions to migrate to it from AWS.
    - anthony_franco 11y ago
      Even Amazon.com isn't fully reliant on AWS. They're not using Route 53 for their DNS (or even for their backup DNS).
- watson 11y ago
  They will never be able to move Heroku of AWS. Their customers depend on being on the same cloud as other service providers
  - elmin 11y ago
    The location of instances could be an option. I imagine if their locally-hosted instances were a bit cheaper they would be the more popular option.
nzadrozny 11y ago
> I wonder why they don't tell that AWS is their service provider. It's because Heroku's choice of vendors shouldn't matter to their customers. They see it as an implementation detail, and their responsibility to manage. So I don't think that's an obfuscation. The people I know at Heroku all have an attitude of, "The buck stops here."
- cracell 11y ago
  That's just stupid. Heroku rarely gives a proper technical explanation of their outages and under reports the length and severity of them drastically. I assume this is to maintain their SLA. We really need independent third parties to record uptime for SLAs instead of trusting hosts to do it themselves. This outage may be the last straw with Heroku for me. They've also previously stated years ago that they would end their dependance on AWS East and yet today shows that obviously hasn't happened.
- notatoad 11y ago
  Not that i think there's anything wrong with heroku's messaging here, but "we're down because our service provider is having issues" isn't really a "the buck stops here" sort of update.

by fidz 11y ago

ukd1 11y ago

Yes, as it's shifting the blame away from their choice - which was to use AWS.

jonaf 11y ago
I expect the reason is because Heroku could switch to a new provider in the future and it would be a pain to always update every reference to their provider. Parent seems to imply there's something wrong with choosing AWS. There is not. (forgive me if I mistook the tone)
- ukd1 11y ago
  You did; there is nothing wrong - but it's a choice. I.e. your site being down is your fault ultimately, not AWS's - you choose AWS (instead of many other choices OR making something with multiple, etc). Blaming it upstream is hiding passing the buck on your decision.
  - fomb 11y ago
    Indeed. If your site is down, it's your fault - no-one elses. Yes it may be down because someone downstream is down, but ultimately it's your choice where and how you host.

cwilkes 11y ago

Because it is kind of awkward PR for Salesforce: come build on our platform! Oh by the way we haven't even moved Heroku, a company that we bought 4 years ago, over to it yet.

TheAceOfHearts 11y ago
Why move it if it works fine as-is? I think Waze was bought by Google in 2013 and AFAIK, they're also still in AWS.
- cbhl 11y ago
  The PR is still awkward: "come use Google Cloud Services!" while it's not good/easy enough for your acquisitions to migrate to it from AWS.
  - anthony_franco 11y ago
    Even Amazon.com isn't fully reliant on AWS. They're not using Route 53 for their DNS (or even for their backup DNS).
watson 11y ago
They will never be able to move Heroku of AWS. Their customers depend on being on the same cloud as other service providers
- elmin 11y ago
  The location of instances could be an option. I imagine if their locally-hosted instances were a bit cheaper they would be the more popular option.

nzadrozny 11y ago

> I wonder why they don't tell that AWS is their service provider. It's because Heroku's choice of vendors shouldn't matter to their customers. They see it as an implementation detail, and their responsibility to manage. So I don't think that's an obfuscation. The people I know at Heroku all have an attitude of, "The buck stops here."

cracell 11y ago
That's just stupid. Heroku rarely gives a proper technical explanation of their outages and under reports the length and severity of them drastically. I assume this is to maintain their SLA. We really need independent third parties to record uptime for SLAs instead of trusting hosts to do it themselves. This outage may be the last straw with Heroku for me. They've also previously stated years ago that they would end their dependance on AWS East and yet today shows that obviously hasn't happened.
notatoad 11y ago
Not that i think there's anything wrong with heroku's messaging here, but "we're down because our service provider is having issues" isn't really a "the buck stops here" sort of update.