its a good point - Some mediation or multi-person visits are good. What I do: As tech lead I'll try to sign up to go out with the devs or go out myself and ha

its a good point - Some mediation or multi-person visits are good. What I do: As tech lead I'll try to sign up to go out with the devs or go out myself and have the relevant devs on the phone. I really want my devs to know that not only are they developing the product, but that they're having an impact on the customer and that I value and trust their expertise in front of the customer. In my experience, devs might be awkward, but are still professional. ..and I swear to Richie that new neurons and paths are created the second devs hear a customer describe their situation :)