3 ms·

Its a lie, GOG won't refund under any circumstance. They're jerks.

• Raphmedia 11y ago
  Their refund policies are actually really fair. They have four of them. If I summarize them: a) You can cancel a preorder and get money back. (This game is nothing like promised in early trailers!) b) you can exchange a game for another of same value if you have not played or downloaded it (oh no! I have purchased the wrong game!) c) You can get money back if you get a bug (even if you downloaded it!) d) You can withdraw from a purchase for 30 days if the game has not been downloaded. The c) point is the most interesting: c) Money back guarantee: if you buy any GOG content and have significant technical issues with it (e.g. there is a major show stopper bug in a game that prevents you from finishing it), we will give you a full refund if all the following requirements are met: (i) You must have genuine significant technical issues with the GOG content. (ii) You need to contact GOG Customer Support to request the refund within 30 days of the original purchase (if you received it from a GOG-authorised exchange for another product, then the 30 day period starts running from the date of exchange). (iii) GOG Customer Support must have a reasonable time period in which to try to resolve the issue before they process the refund to you.