4 ms·

Sadly their efforts are limited. They also sell this game: https://www.gog.com/game/hostile_waters_antaeus_rising https://www.gog.com/game/hostile_waters_antae

Sadly their efforts are limited. They also sell this game: https://www.gog.com/game/hostile_waters_antaeus_rising https://www.gog.com/game/hostile_waters_antaeus_rising It's a great game, glowing reviews, should be a sure buy, right? What the reviews don't point out, and no part there warns about is that the game is quite buggy and slowly deteriorates in performance the longer you play, such that play sessions above 30 minutes are virtually impossible. Contacting tech supports only results in the usual "have you reinstalled your graphics drivers? tough luck." Their efforts are laudable, but when they don't pay off, they're not above being a little less than earnest.

HerpDerpLerp 11y ago
Hostile waters is great and everyone should buy it! I have not noticed these issues you mention... HAVE you tried re-installing your graphics drivers? <kidding!> but if no one else is mentioning these issues it does suggest it is local to your setup. Time to master race up and get quad titans!
- Mithaldu 11y ago
  > HAVE you tried re-installing your graphics drivers? Since 2009? Repeatedly. ;) That's the sad part, aside from the graphics card my machine is near the performance limit: https://dl.dropboxusercontent.com/u/10190786/DxDiag.txt https://dl.dropboxusercontent.com/u/10190786/DxDiag.txt This behavior has also been repeated across multiple machines. What's your setup?
  - HerpDerpLerp 11y ago
    https://www.dropbox.com/s/mjv5bpodvzxhx4e/DxDiag.txt https://www.dropbox.com/s/mjv5bpodvzxhx4e/DxDiag.txt yours is probably choking on Lenovo sending all your moves to Chinese servers ;)
    - Mithaldu 11y ago
      Damn, not a lot of difference. Does even the map screen stay at good speed at all times for you?
    - Mithaldu 11y ago
      Well hey! You helped me resolve a 6 year riddle: I noticed you had only one monitor on your machine, and it turns out as soon as i set my machine to display on only one monitor the game worked smoothly! Would give you more upvotes if i could, but you already have all of mine. ;)
      - asb 11y ago
        That's great information, I'd recommend you sure on the GOG forum for that game and email back GOG support so they can add it to their knowledgebase.
        Mithaldu 11y ago
        Long done. ;)
Raphmedia 11y ago
They do offer "MONEY BACK GUARANTEE. 30 days coverage after purchase." 30 days is a lot for video games.
- Mithaldu 11y ago
  That must be new. I bought HW back in 2009 when i didn't see that option anywhere. :)
- blibble 11y ago
  it's also a lie, I tried getting my money back via the GUARANTEE after less than an hour (because the game wouldn't work), and they essentially refused. needless to say, I instructed my card company to issue a chargeback, and they did...
  - Raphmedia 11y ago
    Did you have a bug at the time? You can easily get your money back if you did not download the game already. To get your money back on an used product, you must prove that you have game breaking issues.
- jquast 11y ago
  Its a lie, GOG won't refund under any circumstance. They're jerks.
  - Raphmedia 11y ago
    Their refund policies are actually really fair. They have four of them. If I summarize them: a) You can cancel a preorder and get money back. (This game is nothing like promised in early trailers!) b) you can exchange a game for another of same value if you have not played or downloaded it (oh no! I have purchased the wrong game!) c) You can get money back if you get a bug (even if you downloaded it!) d) You can withdraw from a purchase for 30 days if the game has not been downloaded. The c) point is the most interesting: c) Money back guarantee: if you buy any GOG content and have significant technical issues with it (e.g. there is a major show stopper bug in a game that prevents you from finishing it), we will give you a full refund if all the following requirements are met: (i) You must have genuine significant technical issues with the GOG content. (ii) You need to contact GOG Customer Support to request the refund within 30 days of the original purchase (if you received it from a GOG-authorised exchange for another product, then the 30 day period starts running from the date of exchange). (iii) GOG Customer Support must have a reasonable time period in which to try to resolve the issue before they process the refund to you.
oxide 11y ago
sounds to me like a very specific problem that you turn around into a broad generalization. I get that you want to air a complaint, but what you're implying doesn't seem entirely fair IMO. what's more you say this was like 6 years ago. I mean, come on. if this is what amounts to a horror story I'd say gog is doing just fine
- Mithaldu 11y ago
  I'm not airing a complaint or a horror story. I'm pointing out that there are limits to how far they're willing to go with making their games work, that they don't make efforts to let prospective buyers know of issues and that buyers should be careful. That said, the game still doesn't work and hasn't worked over a range of machines, so it's not 6 years ago, but started then and has never changed.

HerpDerpLerp 11y ago

Hostile waters is great and everyone should buy it! I have not noticed these issues you mention... HAVE you tried re-installing your graphics drivers? <kidding!> but if no one else is mentioning these issues it does suggest it is local to your setup. Time to master race up and get quad titans!

Mithaldu 11y ago
> HAVE you tried re-installing your graphics drivers? Since 2009? Repeatedly. ;) That's the sad part, aside from the graphics card my machine is near the performance limit: https://dl.dropboxusercontent.com/u/10190786/DxDiag.txt https://dl.dropboxusercontent.com/u/10190786/DxDiag.txt This behavior has also been repeated across multiple machines. What's your setup?
- HerpDerpLerp 11y ago
  https://www.dropbox.com/s/mjv5bpodvzxhx4e/DxDiag.txt https://www.dropbox.com/s/mjv5bpodvzxhx4e/DxDiag.txt yours is probably choking on Lenovo sending all your moves to Chinese servers ;)
  - Mithaldu 11y ago
    Damn, not a lot of difference. Does even the map screen stay at good speed at all times for you?
  - Mithaldu 11y ago
    Well hey! You helped me resolve a 6 year riddle: I noticed you had only one monitor on your machine, and it turns out as soon as i set my machine to display on only one monitor the game worked smoothly! Would give you more upvotes if i could, but you already have all of mine. ;)
    - asb 11y ago
      That's great information, I'd recommend you sure on the GOG forum for that game and email back GOG support so they can add it to their knowledgebase.
      - Mithaldu 11y ago
        Long done. ;)

Raphmedia 11y ago

They do offer "MONEY BACK GUARANTEE. 30 days coverage after purchase." 30 days is a lot for video games.

Mithaldu 11y ago
That must be new. I bought HW back in 2009 when i didn't see that option anywhere. :)
blibble 11y ago
it's also a lie, I tried getting my money back via the GUARANTEE after less than an hour (because the game wouldn't work), and they essentially refused. needless to say, I instructed my card company to issue a chargeback, and they did...
- Raphmedia 11y ago
  Did you have a bug at the time? You can easily get your money back if you did not download the game already. To get your money back on an used product, you must prove that you have game breaking issues.
jquast 11y ago
Its a lie, GOG won't refund under any circumstance. They're jerks.
- Raphmedia 11y ago
  Their refund policies are actually really fair. They have four of them. If I summarize them: a) You can cancel a preorder and get money back. (This game is nothing like promised in early trailers!) b) you can exchange a game for another of same value if you have not played or downloaded it (oh no! I have purchased the wrong game!) c) You can get money back if you get a bug (even if you downloaded it!) d) You can withdraw from a purchase for 30 days if the game has not been downloaded. The c) point is the most interesting: c) Money back guarantee: if you buy any GOG content and have significant technical issues with it (e.g. there is a major show stopper bug in a game that prevents you from finishing it), we will give you a full refund if all the following requirements are met: (i) You must have genuine significant technical issues with the GOG content. (ii) You need to contact GOG Customer Support to request the refund within 30 days of the original purchase (if you received it from a GOG-authorised exchange for another product, then the 30 day period starts running from the date of exchange). (iii) GOG Customer Support must have a reasonable time period in which to try to resolve the issue before they process the refund to you.

oxide 11y ago

sounds to me like a very specific problem that you turn around into a broad generalization. I get that you want to air a complaint, but what you're implying doesn't seem entirely fair IMO. what's more you say this was like 6 years ago. I mean, come on. if this is what amounts to a horror story I'd say gog is doing just fine

Mithaldu 11y ago
I'm not airing a complaint or a horror story. I'm pointing out that there are limits to how far they're willing to go with making their games work, that they don't make efforts to let prospective buyers know of issues and that buyers should be careful. That said, the game still doesn't work and hasn't worked over a range of machines, so it's not 6 years ago, but started then and has never changed.