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Yelp was the only company that caught us, hiding both of the reviews I bought behind their “not recommended” click wall and not counting them in F.A.K.E.’s rati
by roymurdock 11y ago
Yelp was the only company that caught us, hiding both of the reviews I bought behind their “not recommended” click wall and not counting them in F.A.K.E.’s rating. It has software that screens out suspicious reviews, not including them in a company’s star-rating. If they see too many of them, they will penalize a business’s page, putting a “consumer alert” on the profile for 90 days warning visitors that they think the business is buying fake reviews. People on Fiverr who were selling reviews would often say “No Yelp” in their descriptions, saying it was hard to make those “stick.”
This is why Yelp almost never disappoints. Kudos to the Yelp team for keeping the quality control strong and providing a great service.
- shampine 11y ago> Kudos to the Yelp team for keeping the quality control strong and providing a great service. Well that's not something you hear (read) everyday.
- dopamean 11y agoI think people looking for reviews generally find Yelp to be useful but business owners often hate them.
- wuliwong 11y agoI make the same observation. My friends that own restaurants often talk about Yelp messing with their reviews and not showing the good ones. Myself, as someone that usually just uses Yelp to find a place to eat, I find it very useful and have no real complaints with the reviews.
- deleted 11y ago[deleted]
- irq-1 11y agoI draw the exact opposite conclusion: Yelp is selling reviews and need to control their product. Twitter and Facebook aren't selling followers or friends, so they fight fakes... but not too hard, because that isn't their product. Isn't the conventional wisdom that Yelp is a protection racket?
- pwillia7 11y agoExactly my thoughts. It's becoming more and more clear that Yelp pretty much extorts businesses to upgrade or they surface negative reviews at the top of the page. Since a typical person will read 2-3 reviews this can be pretty impactful. I also recently heard it alleged that they submitted fake reviews when someone wouldn't upgrade, but that was the first time I had seen that come up.
- Goosey 11y agoAnd with a sense of humor about it in social media followup: https://twitter.com/Yelp/status/644230950159671296 https://twitter.com/Yelp/status/644230950159671296 https://twitter.com/Yelp/status/644244909994676226 https://twitter.com/Yelp/status/644244909994676226 :)
- rasz_pl 11y agowell https://www.youtube.com/playlist?list=PLkVbIsAWN2luXUhlA1bO1Ca69zlSMSmie https://www.youtube.com/playlist?list=PLkVbIsAWN2luXUhlA1bO1... TLDR: YELP salespeople keep spamming you with phone calls, Louis was getting tired of it, but still polite (I would simply tell them to eat duck), so pointed out his friends business two blocks over pays $5K every month and seeing his books there was zero effect. What does Yelp salesperson do? She emails him PRIVATE INFORMATION OF COMPETING business :o.