> Finally on Jan. 22, from Eran Kimchi, Venmo’s head of fraud, whom Movassaghi emailed directly in a final attempt to recover his money and alert the company to

> Finally on Jan. 22, from Eran Kimchi, Venmo’s head of fraud, whom Movassaghi emailed directly in a final attempt to recover his money and alert the company to what he saw as a dangerous and pervasive scam: “Venmo has a complete understanding of the scam plot you fell victim to … there is nothing Venmo can do to comfort you. … You made an innocent mistake, and you paid for it.” That's certainly one way of dealing with your customers. Remind me not to touch Venmo again in the future.