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I really like services that make things simpler. Each company seems to have a different process for managing conference calls, so anything to make it easier is
by jbob2000 11y ago
I really like services that make things simpler. Each company seems to have a different process for managing conference calls, so anything to make it easier is a win in my books.
That being said, the issue with conference calls has never been about the interface or the cost; people will learn and companies will pay. The issue has always been the network. Dropped calls, bad reception, bad internet, etc. I don't see anything in SwiftCall that addresses that.
- dylanbfox 11y agoThat’s a really thoughtful point. Definitely agree that the simplicity is only half of the problem. What we think we’re seeing is a trend of more powerful networks becoming available as platforms. For developers and companies to use through things like APIs. And if that is the case, we were interested in experimenting with a simple interface to those platforms. Swiftcall, for example, is built on top of Tropo, which is a cloud communications API that has features like multi-party conferences and add advanced features including recording and SIP. We’re definitely keeping track of feedback about the quality of the calls and network performance, though. Because if that is poor, that’s a much more impactful and memorable bad user experience then the scheduling of the call in the first place. Agree with you there. Thanks for taking the time to check the project out and for your thoughts!
- jbob2000 11y agoGood point about more powerful networks becoming available, that never came to mind when I wrote my critique. I guess the phrase "conference call" is a little dirty to me, so I was quick to judge. Thanks for taking the time to respond!