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It may be possible to script the negotiations. "Hi my name is X. My friend pointer out that <provider with a good deal> offers <good deal on a detail of the con
by 1ts 17y ago
It may be possible to script the negotiations. "Hi my name is X. My friend pointer out that <provider with a good deal> offers <good deal on a detail of the contract>, can you offer anything to reward my loyalty to your brand?"
The phone operators at the other end would most likely be equally unskilled, with set concessions they can make to customers.
- rlpb 17y agoThe phone operators at the other end aren't interested in giving concessions unless they believe that they're going to lose the customer if they don't. If your negotiator is just a script, then that isn't negotiating. The phone company won't be worried about losing the contract. Think about it this way: if it's just a script, then why do you need a negotiator at all?