2 ms·
Google Compute Engine heavy handed account suspension – a warning for startups
So, I signed up for Google Compute Engine free trial - $300 usage over 60 days. Of course it requires credit card. That's fine, I provide it. I fiddle around with a server, do some stuff and shut it down. I was extremely surprised by what a good experience it was using Google Compute Engine - usually Google makes it hard for silly reasons. Not this time - I really liked the way the Google Compute Engine worked - it's technically extremely well done.
BUT I'm glad I didn't start running any production services on Google Compute Engine because that night Google suspended the account and sent me an email directing me to an instructions page to re-enable my account which said"We need you to follow a few simple steps". Here are the "few simple steps"Google required for me to use their free trial offer:
Provide:
One non-expired, government-issued identification:
drivers license
passport information page
national identification card
state issued identificatio
permanent residence card
Also "One document with your billing address dated within the last four months that shows the same address on file in your Billing account":
bank statement
credit card statement
utility bill
I prefer AWS over Google because Amazon would never suspend your account for something stupid like this. AWS has never suspended my account, including some billing glitches.
Once again Google has shown it doesn't understand the business side of running a compute platform.
Account suspension of a compute platform should only happen under the most extreme circumstances. The more services you are running, the more important it is that your account is not suspended. But it also shouldn't happen when no costs are being incurred - I had one server instance configured, and that was shut down anyway. Google's financial exposure: $0.
Yet again I STRONGLY RECOMMEND AGAINST using Google Compute Engine if you value having a business that actually runs on the Internet.