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Show HN: Customer Care on WhatsApp and Wechat via Zendesk
- kibee 11y agoOngair is an easy to use dashboard that enables businesses to do great customer support on WhatsApp or WeChat straight from Zendesk seamlessly.
- wingerlang 11y agoAny plans to support LINE?
- kibee 11y agoYes, we plan to integrate most of the popular IM platforms, Viber, Kik and also SMS( still important in most markets)
- wingerlang 11y agoDo you have some newsletter?
- ismail 11y agoTesting it out. Messages are not instant, i sent a message to # activated with app over 3 mins ago and it has still not appeared in the app. Also sending a message to a contact has not been received
- kibee 11y agoHi Ismail, it does take a while get activated, sometimes upto 30mins its not ideal it's something we are fixing. Thank you for the feedback.
- ismail 11y agoAlso beware. I am having an issue transferring the # back to my phone. Do not use it on your actual WhatsAPP #
- kibee 11y agoTrue, i have tried to make it clear in the activation process DO NOT USE YOUR PERSONAL NUMBER! in red, people still ignore that. Thank you for the feedback. Try sign up again with a test number.
- kibee 11y agoPlease DO NOT USE YOUR PERSONAL NUMBER to test, get a number you can experiment with or use your actual customer support line