> priority access to customer service I don't think people value this enough, I have really appreciated this in the past. For example, on a MEL to LAX flight,

> priority access to customer service I don't think people value this enough, I have really appreciated this in the past. For example, on a MEL to LAX flight, our 787 had mechanical issues and the flight was cancelled. As the 270 passengers lined up in front of the two customer service agents, I had a mere 15 minute wait in the priority line and was able to get booked on another airline. Not to mention, if you show up to the airport early, they'll re-book you on an earlier flight at no charge (assuming available seats).