A very simple, obvious, possibly universal example of buyer and purchaser disconnect is well meaning grandma (or other non-gamer relative) buys kid the wrong vi

A very simple, obvious, possibly universal example of buyer and purchaser disconnect is well meaning grandma (or other non-gamer relative) buys kid the wrong video game. If you take the antics out of the sitcom TV trope and into a business, you can see the laugh track turn into agony. Another example or analogy that everyone probably has experience with is the old Robert Conquest's "Third Law" or fourth or whatever about all organizations devolving into appearing to be ruled by a cabal of their enemies, and if you think that manual hand operated torture devices are painful, wait until the same gang implements automated computerized high performance torture implements upon their organization. An organization that can tolerate the destructive influence of its leadership in a manual process arena might not survive automation of the destructive processes. But enough comedy (or is it merely snarky insight?) Two business sociology problems are empire building by complicated processes and projecting power by gatekeepers, both being short circuited by "the big automated system". There is also a psychological trap where automation systems are more accurately described as micromanagement systems, and two outcomes are possible under computerized micromanagement, one is a spontaneous rebellion where everyone knows they and everyone else are better off if the project fails so they do the obvious, and the other outcome is an organization that can be micromanaged is either already dead or solely exists as a theoretical construct, so the project flops.