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I highly doubt it. Why would they take the risk in giving themselves a worse reputation? What would they stand to gain financially anyway? It's interesting that
by Roodgorf 11y ago
I highly doubt it. Why would they take the risk in giving themselves a worse reputation? What would they stand to gain financially anyway? It's interesting that we seem to naturally assume that the business reaction would be congruent with what might be the reaction at the human level.
- lifeisstillgood 11y agoInteresting - homo economicus might well be companies not people...
- giarc 11y agoI would agree, but that's assuming everyone in the company is acting on behalf of and with the intentions of the company. I think there are plenty of examples where a company representative acts in a manner that is completely against what the company would want (see corporate Twitter accounts).
- Roodgorf 11y agoFair enough, and in other cases I could see this as being an issue (particularly with smaller businesses perhaps where employees may identify more strongly with their company and its success), but in this case I just don't see it happening. As I said it doesn't really make sense at a company level, and on a personal level who would be the one motivated to punish these customers in such a way? It seems the onus would be on some individual(s) in the ticketing system to "Hey, that's one of those jerks from that lawsuit! I'll teach them to cause trouble with my company." That just doesn't seem likely to me.