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I would have given up after the second canned response and just switched to Lyft. Why are you so insistent to use a company that treats you that way and is show

by scurvy 11y ago

I would have given up after the second canned response and just switched to Lyft. Why are you so insistent to use a company that treats you that way and is showing very little technical prowess?

icebraining 11y ago
From the domain and other posts, OP probably lives in New Zealand, where Lyft doesn't operate.
- scurvy 11y ago
  Sounds like a market ripe for disruption.
cbhl 11y ago
I have had similar experiences with Lyft customer support. Customer accounts being in weird states is a corner case that these services simply don't handle well right now. (It takes many eng-years to build out automated and manual review systems for all of these things; Facebook/Google/Microsoft/Twitter have a lot of engineers on it.)
- scurvy 11y ago
  Uber doesn't have the money or engineers to do this? We have a market cap 1/100th the size of Uber and a tiny fraction of their engineers, yet we still have this. It's just a matter of how much you want to invest on customer experience and support. I'm sure the Uber fanboys/employees will downvote this comment, too. I really wish HN had better "karma" detection for this sort of thing.
  - mahyarm 11y ago
    They probably have engineers working on this, but it's also growing like crazy. Since they've basically tripled in the past year in every metric, I bet the majority of engineers there have been there for less than a year. Also making anything has a time cost that you cannot shorten too quickly without consequences. Systems also start breaking down as you start getting larger, and you have to start inventing your own crap. There is a reason why everything is custom at Google/Facebook scale. It's the same reason why Apple says 'we dont have the engineering resources to do that right now'. It's not money, but time, skilled people, scale, and engineers familiar with your codebase and system. The bigger you get, the more work it is to integrate into a system, and the amount of work required multiplies continuously.

by scurvy 11y ago

I would have given up after the second canned response and just switched to Lyft. Why are you so insistent to use a company that treats you that way and is showing very little technical prowess?

icebraining 11y ago

From the domain and other posts, OP probably lives in New Zealand, where Lyft doesn't operate.

scurvy 11y ago
Sounds like a market ripe for disruption.

cbhl 11y ago

I have had similar experiences with Lyft customer support. Customer accounts being in weird states is a corner case that these services simply don't handle well right now. (It takes many eng-years to build out automated and manual review systems for all of these things; Facebook/Google/Microsoft/Twitter have a lot of engineers on it.)

scurvy 11y ago
Uber doesn't have the money or engineers to do this? We have a market cap 1/100th the size of Uber and a tiny fraction of their engineers, yet we still have this. It's just a matter of how much you want to invest on customer experience and support. I'm sure the Uber fanboys/employees will downvote this comment, too. I really wish HN had better "karma" detection for this sort of thing.
- mahyarm 11y ago
  They probably have engineers working on this, but it's also growing like crazy. Since they've basically tripled in the past year in every metric, I bet the majority of engineers there have been there for less than a year. Also making anything has a time cost that you cannot shorten too quickly without consequences. Systems also start breaking down as you start getting larger, and you have to start inventing your own crap. There is a reason why everything is custom at Google/Facebook scale. It's the same reason why Apple says 'we dont have the engineering resources to do that right now'. It's not money, but time, skilled people, scale, and engineers familiar with your codebase and system. The bigger you get, the more work it is to integrate into a system, and the amount of work required multiplies continuously.