> You pay enormous amounts of money for the knowledge there's a dependable fix to the database in X hours That's a problem right there. If you're paying ludic

> You pay enormous amounts of money for the knowledge there's a dependable fix to the database in X hours That's a problem right there. If you're paying ludicrous or plaid amounts, say 7 or 8 figures, then X might be reasonable and you'll get a decent team to work with you and fix your issue. However, if you're only paying enormous amounts, then X becomes "whenever they feel like it", and a fix specifically requested for you is out of the question. You have to wait for the next patch cycle and hope your bug is fixed in the next patch. Anybody you talk to will begin every sentence with "I'm sorry you're having this problem," and they will be offshore. Source: my company used a shitty db which oracle bought to squash competition and drive you towards the Big O product. We paid only 6 figures for support and got nothing useful. Then they bought Sun, which we were also into, and the same thing happened to us.