6 ms·
Access Denied to Apple.com
- kozkozkoz 11y agoThe same moment when I was going to buy the new iphone 6s
- brunorsini 11y agoYeah, pre orders start in just over 2 hours. This might be related to that
- whitlock 11y agoSomeone violated read-only Friday.
- stevecalifornia 11y agoHere's my guess: Apple is using Akamai's cloud security service called Kona. They (Apple or their Kona team) pushed a bad config up and now that they know it's a bad config they are pushing a fix-- but it takes 45 minutes to replicate out to all the Akamai edge servers. I think it's Kona because the 403 Access Denied and the Akamai ref number. Also, I use the same service and always live in fear of something like this happening and taking 45 minutes to undo. There is a staging option...
- chinathrow 11y ago45min? And people pay for intervals that slow?
- cdv2101 11y agomarketing magic, when you got ATS and only need smart people to set it up in any way you want (yahoo fucking does it) and still go to akamai
- stephenr 11y agoATS = Apache Traffic Server I assume? I still wonder why large companies continue to rely on third-party CDN's like this. It's hardly rocket science to operate a global network of reverse proxy cache servers, particularly when you only have to do it for your own network (i.e. no customer issues).
- cdv2101 11y ago>There is a staging option... staging. Where we are going we won't need no staging option...
- corndoge 11y agoKilled off the front page as soon as it hit >100 score. Went from being #1 to #148 within ten seconds.
- NovaS1X 11y agoCertainly this is the work of Microsoft working with Aliens.
- gfsn54nsf 11y agoThus operational phase 2 begins...
- secfirstmd 11y agoAwaits first journalist to write a glowing story about how "Apple has revolutionised the 'Access Denied' page.
- rajeevk 11y ago> how "Apple has revolutionised the 'Access Denied' page Probably, the title would be "How Apple invented Access Denied page" - Minimalist Design - Only black and white. Colorful page may harm your eyes - Border-less design - Minimal but highly informative text on the page blah...blah..
- ewzimm 11y agoWhen Steve Jobs invented the computer, he envisioned a device which was accessible to anyone, a device to empower revolutionary magical thinking about the possibilities of access. But he also knew the limits of the networks developed by the establishment gray box technology industry and sought to imbue those networks with communication that would speak different, in a way they would understand. Along with Sir Jony Ive, he reinvented the "Access Denied" page by removing the skeuomorphic constraints, distilling them into a flat "Access Denied" message which spoke to everyone, empowering their engagement with their restricted access to unlock unlimited creative potential.
- deleted 11y ago[deleted]
- wnevets 11y agoIt's so clean. The UI is smooth like butter.
- rancur 11y agoflawless use of negative space. this page is a real tour de force in efficiency
- secfirstmd 11y ago
- abalashov 11y agop0wned?
- rebootthesystem 11y ago"Siri, can you kill the Apple website" (oh, shit!)
- verroq 11y agoWho cares?
- a3voices 11y agoI used to do pager duty for a large consumer-facing company, so this is amusing to me.
- dujiulun2006 11y agoNow that's what we call innovation.
- 9ScoskEbci 11y agoWorks fine for me. What's the problem here?
- tamedimp123 11y agoits pwn3d, atleast in some regions.
- Too 11y agozzzzz, just another pr stunt to pretend the demand is high. Just like hiring actors to stand in line outside the apple store every now and then. Or some sysadmin accidentally forgot to click enter somewhere. Nothing to see, move along.
- deleted 11y ago[deleted]
- deleted 11y ago[deleted]
- signed0 11y agoThis is because whois just searches for domains that start with the given argument by default. Try google.com, same result. What you actually want is `whois "domain apple.com"`.
- deleted 11y ago[deleted]
- RKearney 11y agoFirst time using WHOIS? Ryans-iMac:~ ryan$ whois microsoft.com Whois Server Version 2.0 Domain names in the .com and .net domains can now be registered with many different competing registrars. Go to http://www.internic.net for detailed information. MICROSOFT.COM.ARE.GODDAMN.PIGFUCKERS.NET.NS-NOT-IN-SERVICE.COM MICROSOFT.COM.CAN.GO.FUCK.ITSELF.AT.SECZY.COM MICROSOFT.COM.EENGURRA.COM MICROSOFT.COM.FILLS.ME.WITH.BELLIGERENCE.NET MICROSOFT.COM.HAS.A.PRESENT.COMING.FROM.HUGHESMISSILES.COM MICROSOFT.COM.IS.A.MESS.TIMPORTER.CO.UK MICROSOFT.COM.IS.A.STEAMING.HEAP.OF.FUCKING-BULLSHIT.NET MICROSOFT.COM.IS.IN.BED.WITH.CURTYV.COM MICROSOFT.COM.IS.NICE.WHEN.TOASTED.COMKAL.NET MICROSOFT.COM.IS.NOT.HOSTED.BY.ACTIVEDOMAINDNS.NET MICROSOFT.COM.IS.NOT.YEPPA.ORG MICROSOFT.COM.LIVES.AT.SHAUNEWING.COM MICROSOFT.COM.LOVES.ME.KOSMAL.NET MICROSOFT.COM.MAKES.RICKARD.DRINK.SAMBUCA.0800CARRENTAL.COM MICROSOFT.COM.MATCHES.THIS.STRING.AT.KEYSIGNERS.COM MICROSOFT.COM.MORE.INFO.AT.WWW.BEYONDWHOIS.COM MICROSOFT.COM.RAWKZ.MUH.WERLD.MENTALFLOSS.CA MICROSOFT.COM.SHOULD.GIVE.UP.BECAUSE.LINUXISGOD.COM MICROSOFT.COM.SHOULD.INSTALL-GENTOO.NET MICROSOFT.COM.SOFTWARE.IS.NOT.USED.AT.REG.RU MICROSOFT.COM.WAREZ.AT.TOPLIST.GULLI.COM MICROSOFT.COM.WILL.BE.BEATEN.WITH.MY.SPANNER.NET MICROSOFT.COM.WILL.BE.SLAPPED.IN.THE.FACE.BY.MY.BLUE.VEINED.SPANNER.NET MICROSOFT.COM.ZZZ.IS.0WNED.AND.HAX0RED.BY.SUB7.NET MICROSOFT.COM.ZZZZZ.GET.LAID.AT.WWW.SWINGINGCOMMUNITY.COM MICROSOFT.COM.ZZZZZZ.MORE.DETAILS.AT.WWW.BEYONDWHOIS.COM MICROSOFT.COM.ZZZZZZZ.LOLLERSKATES.RENDRAG.NET MICROSOFT.COM.ZZZZZZZZZZZZZZZZZZ.IM.ELITE.WANNABE.TOO.WWW.PLUS613.NET MICROSOFT.COM.ZZZZZZZZZZZZZZZZZZZ.GET.ONE.MILLION.DOLLARS.AT.WWW.UNIMUNDI.COM MICROSOFT.COM.ZZZZZZZZZZZZZZZZZZZZ.LOLLERSKATES.RENDRAG.NET MICROSOFT.COM.ZZZZZZZZZZZZZZZZZZZZZZ.IS.A.GREAT.COMPANY.ITREBAL.COM MICROSOFT.COM
- arn 11y agoApple usually takes their store down prior to a big event (iPhone 6s pre-orders). This is the first major event since they integrated the store into their regular website (rather than having the store.apple.com subdomain) Clearly, this is a mistake as they are deploying all the new pre-ordering pages for the iPhone 6s.
- sergers 11y agoHow's this front page material on HN... Oh no, apple.com is unavailable - breaking news, affects noone?
- dclowd9901 11y agoNot for nothing, it's a pretty rare occurrence to see a triple-a company with a white page error on its home domain, like seeing a whale or something.
- sergers 11y agoits not the first time for this to occur (to other sites and apple earliar this year atleast) and has been answered by https://news.ycombinator.com/item?id=10207316 https://news.ycombinator.com/item?id=10207316 akamai issue and the hash is a time stamp
- veb 11y agoI'm interested in their References -- it looks like each hit is a new hash, so they store that so they can refer to it. I don't know much about this side of stuff so it'll be interesting to know why they do that, or what the upside is.
- TheDong 11y agoIt's probably just sent as context along the whole chain of requests and logged in wire logs. Those sorts of request ids are usually just for piecing back together what happened from logfiles in my experience.
- jhiesey 11y agoIt makes my Sauce Labs tests on iOS devices fail, and I bet other people's fail as well. I think the simulators usually try to load apple.com for some reason before the page under test, so it might just be selenium waiting forever for apple.com to load.
- deleted 11y ago[deleted]
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- ab 11y agoThe white "Access Denied" page is to help you empathize with Jony Ive, still trapped in a white room after all these years. https://www.change.org/p/apple-free-jony-ive-from-his-white-room https://www.change.org/p/apple-free-jony-ive-from-his-white-...
- legohead 11y agoA moment of silence for our fellow web developer/sysadmin who is on-call...
- confluence 11y agoFrom now until his death, he will rest in peace no longer.
- hanlec 11y agoIf it gets back online in time, it'll be a story to be told. If not, then :-(
- mholt 11y agoHuh, you've been quoted on Twitter! https://twitter.com/nixcraft/status/642578143052587008 https://twitter.com/nixcraft/status/642578143052587008
- markchristian 11y agoSomeone who works for Apple — someone who is probably a lot like you and me — is having a really shitty night. So, I am sending good luck vibes towards Cupertino right now. Godspeed, Apple friends! ️
- icpmacdo 11y agoIf it has been offline for 1 hour now, do you think it is tens or hundreds of thousands of dollars is sales that were not processed in the timeframe.
- hanlec 11y agoThe store was in read-only mode to prep for the new iPhones so the sales loss is already accounted for. As a side note (and speculation), as compared with other online stores, I don't think the Apple store has the same risks as the other stores (the fact you don't buy the Mac directly from Apple doesn't really affect their revenue).
- Splines 11y agoI don't think the impact is that severe. If you're planning on buying an Apple, and you visit apple.com and it's not up, then you wait until it's back up. Consistent downtime can damage a brand, but this is just a hiccup.
- deleted 11y ago[deleted]
- rancur 11y agoTheir phones aren't the only thing limited to 1GB RAM
- deleted 11y ago[deleted]
- jvolkman 11y agoI've seen this error before from other sites and it seems to be generated by Akamai rather than the apple.com origin. Does anyone with Akamai experience know under what conditions this message would be returned? Did someone at apple accidentally ACL off the planet?
- stevecalifornia 11y agoThis happens when a company uses Akamai's security product and you violate the security policy in place. It's basically a WAF. The big issue is it takes 45 minutes for changes to propagate through Akamai's network. So, you make a mistake and it takes fix time + 45 minutes to resolve.
- veb 11y agoI posted my comment before to the wrong commenter, but: I'm interested in their References -- it looks like each hit is a new hash, so they store that so they can refer to it. I don't know much about this side of stuff so it'll be interesting to know why they do that, or what the upside is of doing it that way...
- kevan 11y agoAkamai does indeed give unique reference codes for errors like these. There's a management interface where you can look up more info on what happened for each code, but in my experience lookup time is proportional to the time since the error happened.
- cozzyd 11y agoThe most walled of walled gardens.
- userbinator 11y agoI've seen this same style of error message before. It's the AkamaiGhost CDN. (Look at the Server: header in the response.) I suppose you could say the server has given up the ghost... Googling "AkamaiGhost 403" shows that other sites have experienced the same problems with them before in the past, so I wouldn't particularly blame Apple for this.
- cdv2101 11y agothis guy know what's up.
- krammer 11y agoFunny to find this on the front page on HN, just got notified by Hooks app! Lol
- grumpykitten 11y agohttp://images.apple.com/ http://images.apple.com/ appears to be still be up though
- borski 11y agoLooks like iMessage is down too... someone is having a horrendous night.
- eridius 11y agoWorks fine here. I think it's on your end.
- jdmaurer 11y agoCrap, now I can't stare at pictures of the 6s, wondering if it will be 6s-ful... #applepunsfordays On a more serious note, it seems strange they wouldn't have failover environments for just such occasions... Maybe @Too is on to something, and this is a new way for big companies to drive traffic to their sites prior to a big launch. Genius.
- mholt 11y agoThat pun actually made me laugh though. (Impressed that you turned a number and a letter into a full word pun.)
- gedy 11y agoYou are supposed to use the Apple app, not that old web stuff.
- Animats 11y agoDoes this take down any important service, or just access to Apple's corporate web site?
- lukashed 11y agoIf you consider their store an important service, then yes.
- deleted 11y ago[deleted]
- bentruyman 11y agoIt's back up
- Watabou 11y agoIt's back up for me.
- calin2k 11y agoalso a reddit discussion about it https://news.ycombinator.com/item?id=10207403 https://news.ycombinator.com/item?id=10207403
- github-cat 11y agoThe service seems back to normal now.
- cdv2101 11y agoIt's back up now, but RIP CDN / Traffic Management team @ apple.
- 0942v8653 11y agoFor anyone else who got here late: http://web.archive.org/web/20150912044113/http://apple.com http://web.archive.org/web/20150912044113/http://apple.com